h5winbox is committed to protecting the privacy and personal data of every user. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
h5winbox applies 256-bit SSL encryption and strict access controls to protect all personal data stored and transmitted on the platform.
h5winbox does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances.
You have the right to access, correct, delete, and port your personal data held by h5winbox at any time by contacting our support team.
h5winbox retains personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable regulations.
h5winbox processes personal data in accordance with applicable data protection legislation and the requirements of our international gaming authority licence.
When this policy changes materially, h5winbox will notify registered users by email or in-platform notification before the changes take effect.
h5winbox ("h5winbox", "we", "us", "our") operates the online gaming platform accessible at https://h5winbox.club (the "Platform"). In the course of providing our services — which include live casino games, sports betting, slots, esports wagering, and account management — h5winbox collects and processes personal data relating to our users ("you", "your").
This Privacy Policy ("Policy") explains in plain terms how h5winbox handles your personal data: what we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have in relation to it. This Policy should be read alongside the h5winbox Terms & Conditions and Responsible Gaming Policy.
By registering an account with h5winbox or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.
h5winbox collects the following categories of personal data in connection with your use of the Platform:
Full legal name, date of birth, nationality, government-issued ID number, and identity document copies submitted during KYC verification.
Email address, mobile phone number, and city or state of residence provided at registration or in account settings.
Payment method identifiers (e-wallet IDs, bank account details), transaction amounts, deposit and withdrawal history, and account balances.
We also collect technical data generated by your use of the Platform, including: IP address, browser type and version, operating system, device identifiers, referring URL, pages visited within h5winbox, time spent on each page, and error logs. This data is collected automatically when you access the Platform.
h5winbox records all betting and gaming activity associated with your account, including wagers placed, games played, bet amounts, outcomes, bonus claims, and session durations. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
When you contact h5winbox customer support, we retain records of those communications, including live chat transcripts, email correspondence, and any supporting documentation you submit.
h5winbox collects personal data through the following methods:
h5winbox processes your personal data for the following purposes:
h5winbox does not use personal data for automated decision-making that produces significant legal or similarly significant effects on users, except in limited circumstances related to fraud prevention — in which case you have the right to request human review.
h5winbox processes your personal data on the following legal bases:
h5winbox does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
h5winbox engages trusted third-party service providers to assist in delivering the Platform, including: payment processors (FPX, Touch 'n Go, Boost, DuitNow, GrabPay, Maybank, CIMB, Public Bank), KYC/identity verification providers, fraud prevention and risk management partners, game studio providers, cloud hosting and IT infrastructure providers, and customer support tooling providers. All service providers are contractually obligated to process personal data only on h5winbox's instructions and to maintain appropriate security standards.
h5winbox may disclose personal data to our international gaming authority regulator, law enforcement agencies, financial intelligence units, or other governmental bodies where we are required to do so by law or our licence conditions, including for AML reporting purposes.
h5winbox may disclose personal data to courts, legal advisers, or other parties where disclosure is necessary to establish, exercise, or defend legal claims.
In the event of a merger, acquisition, or sale of all or part of h5winbox's business, personal data held by h5winbox may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
h5winbox uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of specific features on the h5winbox Platform.
h5winbox retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in any event for no longer than required by applicable law or our regulatory obligations. As a general guide:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with h5winbox's data disposal procedures.
h5winbox implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Measures in place include:
While h5winbox takes all reasonable steps to protect your personal data, no system is completely immune to security risks. In the event of a data breach affecting your rights and freedoms, h5winbox will notify you and the relevant regulatory authority as required by applicable law.
Subject to applicable law and regulatory limitations, you have the following rights in relation to your personal data held by h5winbox:
To exercise any of the above rights, please contact h5winbox customer support via live chat or by emailing [email protected]. h5winbox will respond to verified requests within thirty (30) days. Note that certain rights may be limited by our regulatory obligations — for example, we are required to retain AML and KYC records for a statutory minimum period regardless of deletion requests.
21+ The h5winbox Platform is strictly for individuals aged 21 years and above. h5winbox does not knowingly collect or process personal data from persons under the age of 21. If h5winbox discovers that personal data has been collected from an underage user, such data will be deleted and the relevant account will be closed immediately. If you believe an underage person has registered an account, please contact us immediately at [email protected].
h5winbox may transfer your personal data to service providers and partners located outside of Malaysia, including in jurisdictions that may not provide the same level of data protection as Malaysian law. Where such transfers occur, h5winbox ensures that appropriate safeguards are in place, including contractual arrangements that require the recipient to maintain equivalent data protection standards. By using the h5winbox Platform, you acknowledge that your data may be processed in jurisdictions outside Malaysia for the purposes described in this Policy.
h5winbox reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered users via email or in-platform notification prior to the changes taking effect. Your continued use of the h5winbox Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the Platform and contact support to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or h5winbox's handling of your personal data, please contact our Data Protection team through any of the following channels:
h5winbox aims to respond to all data-related enquiries within five (5) business days. For formal data subject access requests, please allow up to thirty (30) days for a complete response. h5winbox's registered address and regulatory information are available upon request through customer support.
Your data is protected. Your account is secure. Explore h5winbox — live casino, sports betting, slots and esports wagering, all in MYR. 21+ only. Play responsibly.